Returns & Exchanges
At Darussalam PK, we strive to ensure your fashion experience is seamless, offering a 7-day hassle-free return and exchange policy for all unworn and tagged items. If you are not completely satisfied with your purchase, we are here to help you find the perfect fit or provide a swift resolution.
Initiate Request
Contact our customer support team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos of the item.
Quality Inspection
Pack the item securely in its original packaging with all tags attached; our team will review your request to ensure the product is in its original, unwashed condition.
Ship the Item
Once your return is approved, dispatch the parcel back to our warehouse address using a traceable courier service of your choice.
Refund or Exchange
Upon receiving and verifying the returned item, we will process your exchange or issue a refund via bank transfer or store credit within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing